Privacy Policy

1. Introduction

Welcome to StayHub ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel booking and listing platform.

By using StayHub, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or list a property
• Contact our customer support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Full name and contact details (email, phone number)
• Payment information (processed securely through third-party payment processors)
• Government-issued ID for identity verification
• Profile picture and bio
• Booking and property listing details

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Location data (if you grant permission)

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: To facilitate bookings, process payments, and manage your account
• Communication: To send you booking confirmations, updates, and customer support responses
• Improve Platform: To analyze usage patterns and enhance user experience
• Marketing: To send promotional materials (you can opt-out anytime)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect and prevent fraud, abuse, and security incidents

4. Information Sharing and Disclosure

We may share your information with:

• Hosts and Guests: To facilitate bookings and communications
• Service Providers: Third-party companies that help us operate our platform (payment processors, hosting services, analytics providers)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security assessments.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@stayhub.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: